FAQ

If you have any questions look at our FAQ. If you do not find what you are looking for send us a message

 

Q: I did not get any mail (no newsletter, no message)… What’s going on?
A: Check your Spam/Deleted Items folder in your e-mail client.

Q: How can buy your instrument?
A: Our web store is provided by Gumroad which offers various languages, currencies (you can pay via credit cards or paypal) and extended download option.

Q: After purchasing got purchase invoice?
A: Of course. Invoice incl.

Q: What exactly am I purchasing?
A: When you purchase a product from beatmaker.xyz, you are not obtaining ownership of the product. You are in fact purchasing a LICENSE to use the sounds from product purchased.

Q: How are your files delivered?
A: All orders placed on the beatmaker.xyz website are delivered digitally via the internet. They are not sent via post or delivered as tangible goods. You will receive an email with links to product. To reduce download times, all files are compressed into a ZIP or RAR format.

Q: How to install?
A: Remember, always you should unpack and/or copy the entire contents from the archive to your VST plugins folder, not just the DLL.
Windows: Extract the downloaded archive to your VST plugins folder (the one which is scanned by your DAW). 32-bit to 32-bit and/or 64-bit to 64-bit your DAW version.
Mac OSx: Extract the downloaded archive to /Library/Audio/Plug-Ins/Components and restart your DAW.

Q: Do you offer refunds?
A: This product does not allow the return, as it is excluded from commercial withdrawal clause when in the following case provided for in Article 45 of Law 7/1996 of 15 January, regulating the retail trade in Spain:

- Contracts for the supply of audio or video recordings, disks and computer software which were unsealed by the consumer, as well as computer files supplied electronically, that can be downloaded or reproduced with immediate effect for permanent use.

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